Return Policy & After Service
1. Return and Refund Declaration
Every order from iDreamBuy.com has a 14 day return or refund guarantee. This entitles you to claim a refund or replacement within 14 days of receiving your items. To make a claim, please follow one of the options below.
(1). Please kindly contact our customer service by Email: firstname.lastname@example.org within 14 days after you receive your package.
(2). Any overdue complaint won't be handled.
(3). All returned items must be in brand-new condition, unused, unwashed, unaltered and with original condition and packaging.
(4). Please do not return items without consulting with our customer service. Our customer service will initiate the return process with you.
(5). Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, altered, resized, or damaged in any way cannot be accepted for return.
(6). Any unauthorized, improperly packaged, or non-insured packages will be returned to sender
2. Solutions to various situations:
a. Product quality issues
Steps: Email our Customer Service → Upload your product picture/ video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
b. Unsatisfactory products
Steps: Email our Customer Service → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Customer Service response time: Within 2 to 3 weeks after receiving your products.
Solution: After we receive and inspect the item, Customer Service will issue you a refund.
Notice: You shall bear all shipping costs, including the initial shipping cost to send you the item.
c. Size problem
As all of our dresses are hand-sewn and custom-tailored, the finished gown may vary by approximately 1 inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
(1). Item is not the size you ordered:
If you are sure the dress was made in wrong size,please send photos of your measurements and you wearing the dress. we encourage you to find a local tailor to make alteration, as long as we can confirm the size is wrong, we will gladly reimburse you up to 50% of the product price. Please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement. Please send us the copy of the receipt by email.
(2). Item is the size you ordered but does not fit:
As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
d. Color problem
(1). The precise color of each item may vary depending on your computer screen settings, the background, and the lighting conditions. Slight mismatches may between the color of your items, and the color shown on your computer screen may not mean that the item is the wrong color.
(2). However, If you are confident that you have received a wrong color item (for example, you ordered white, but we sent you black), please contact Customer Service and send photos of the dress for us to confirm the color. As long as we confirm the color is wrong, we will make the correct color dress for you for free.
e. If you cannot accept any of the solutions above, and insist returning the dress, please refer to the chart below:
|Dresses Price||Shipping Cost||Rush fee||Plus-size fee||Custom-size fee|
|Standard size dresses||Refund 50%||No Refund||No Refund||No Refund||-|
|Custom size dresses||Refund 40%||No Refund||No Refund||No Refund|
|DIY Order||Refund 30%||No Refund||No Refund||No Refund||No Refund|
Cutomers should afford the shipping cost for shipping back the dress and the custom duty if there is.
For free shipping and free custom size orders return,the shipping cost which we paid to ship the dress to you and custom size fee will be deducted from your total amount.
3. Procedures of Return and Refund
(1). Submit a return request to our Customer Service within 14 days upon receiving your order. Please include an explanation and photographs stating the reason for your return. Please note that returns will not be accepted without prior approval from our Customer Service.
(2). Once our Customer Service has approved your request, we will provide you with return address and "Product Return Form". Please send the item(s) through your local post office within 3-5 business days. Please note we won't pay any tax or customs fee if it occurs.
(3). Once received at our facility, your return will be processed within 48 hours. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.
(4). Return address
Please contact our customer service for shipping address because different product will be sent to different warehouse.
(5). Return time
a. We will refund you in 3 days after we received the product.
b. All the refund will be sent back to your original account.
Any purchase on iDreamBuy.com indicates that you have read, understood and agreed with our Cancellation & Return Policy stated above.
4. Order Changes and Cancellations
We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still much time for you to change your mind. For further details, please refer to our cancellation policy below.
(1). Unpaid orders will be cancelled automatically after 3 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
(2). Our order and shipping systems are designed to send orders quickly and efficiently. It is important to note that our dresses are made to order. The tailoring process begins as soon as an order has been placed.
(3). In the event that you would like to cancel or make changes to your order, please let us know within 24 hours upon placing your order. If you would like to make any changes to your order, please contact us with your requests. Please note that corresponding fees will be charged based on the changes you request.
(4). For cancellations, please refer to our cancellation policy below for details:
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 70% of the product purchase price.
- Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 40-60% of the product purchase price.
- Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 30% of the product purchase price.
- Once the order has been shipped, cancellation is not allowed.
- Once your order has been shipped, it can no longer be cancelled.
5. Contact us
If you run into any issues, feel free to drop us an email at email@example.com.